Privacy Policy

1. Introduction

OrderEase ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013.

By using our website or services, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

• Identity Data: Full name, contact number, and email address
• Contact Data: Delivery address, billing address
• Transaction Data: Order history, payment details (via third-party payment gateway)
• Technical Data: IP address, browser type, time zone settings, operating system
• Usage Data: Interactions with our website, customer journey, preferences
• Marketing and Communications Data: Preferences in receiving marketing from us

We do not knowingly collect data from children under the age of 18.

3. How We Collect Information

We collect data through:

• Direct interactions (e.g. placing an order, creating an account)
• Automated technologies (e.g. cookies, server logs)
• Third-party integrations (e.g. payment providers, delivery partners)

4. Use of Your Information

We use your personal data for the following purposes:

• To process and deliver your orders
• To manage your account and communicate with you
• To personalise your experience on the platform
• To improve our services and website functionality
• To comply with legal obligations
• To send marketing communications (if you've opted in)

5. Disclosure of Information

We may share your personal information with:

• Delivery partners (e.g. couriers)
• Payment processors (e.g. Peach Payments or Paystack)
• Service providers (e.g. hosting, analytics, support tools)
• Government or legal authorities, if required by law

We do not sell your personal information.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no system is completely secure.

7. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, or as required by law.

8. Your Rights

You have the right to:

• Access your personal information
• Correct or update your data
• Withdraw consent at any time
• Object to processing for direct marketing
• Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at: support@orderease.co.za

9. Cookies

We use cookies to enhance your experience. You can choose to disable cookies through your browser settings, although this may limit functionality.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

12. Contact Us

For any privacy-related queries or requests, please contact:

Smart Kitchen Co (Pty) Ltd trading as OrderEase
Email: support@orderease.co.za
Cape Town, South Africa